退款政策

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return on unworn items.

We do not accept returns on these items:

  • Beauty
  • Fragrances
  • Bodysuits
  • Intimates/Lingerie
  • Jewelry
  • Swimwear

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or order number. 

To start a return, you can contact us at support@brinxxcouture.com. Please Contact us for return authorization and return address.  Return shipping is the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted. We do not pay for return shipping. We will issue refunds after we have received the item back to us after inspection.

If your return is accepted we will issue a refund to your original payment method.

You can always contact us for any return question at support@brinxxcouture.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and underwear or lingerie). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your original method of payment.
If more than 15 business days have passed since we’ve approved your return, please contact us at kennedylogisticscorp@gmail.com.

Klarna Returns

How long do refunds take?

Your refund will be processed within 14 days. Once the store has registered your return or cancellation, you will receive your refund according to the store’s refund policy.

Pay in 4
Refunds are processed in different ways, depending on the status of your payment schedule, how much you have paid and if the store has processed a full or partial refund.

Please note, One-time card Pay in 4 includes a flat service fee, see the details of the cancellation of the service fee below.

  • Full refund
    Once the refund is registered against your order, any remaining payments will be cancelled and the already paid amount, including the service fee, will be refunded to the original payment method. If you selected 4 bi-weekly payments as your payment plan with a One-time card and there is a full refund then you will be refunded the service fee.
  • Partial refund
    If the partial refund is greater than the remaining balance of your order, the refund amount will be deducted from the outstanding balance and the difference will be credited to the original payment method.
    If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments. You can view any updates to your payment plan in the app.

Please note, if there is a partial refund on an order placed with a One-time card the service fee is still charged.

Pay in 30 days
You’ll receive an email with updated payment information and payment updates in the app.

Financing
If the total amount owed is greater than the refund, the refund will be deducted from the total balance of your financing account.

If the total amount owed is less than the refund, the refund will be available as a positive balance in your Klarna account, allowing you to purchase again using your account at any participating online stores. Contact Customer Service to complete a refund form should you instead want the refund credited to your bank account.